Frequently Asked Questions

Guidelines (2)

Website and Store Help (10)

Gift Certificates (3)

Blog Help (7)

Forum Help (1)

Creating or Replying to a Forum Topic

Guidelines

Blue Moon is all about color, fiber (yarn), knitting (socks) and fun. Our goal for this blog is an interactive fun and informative place that adds to the club/community aspect of RSC.

We encourage sharing and advice on sock knitting, pattern adjustments or changes that you’ve made for your personal preference and fit, there may be others with the same needs.

We ask that you keep posts on topic.

Please do not advertise.

Play nice. We welcome and value your opinion. We ask that you please be aware of how you phrase it. Words are powerful tools and easy to misinterpret.

Contests are for members only. Please read each individual contest guidelines thoroughly.

We have the right to moderate and delete posts and comments if necessary.

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When to Post, When to Comment

Try to be respectful of each other’s time and give some thought to whether you really need to start a new post, or if what you want to say is actually a response to an existing one. For instance, if you want to let people know you’ve received your yarn or not for a particular kit, look for a recent post where that conversation is already going on and participate by leaving a comment rather than starting a new post. It keeps the blog easy to read and navigate when we try to keep our conversations organized.

The other benefit to commenting on a post rather than starting a new one is that when one of us searches for particular topic, it is all there in one place under that heading. Let’s not drown each other in huge quantities of new blog posts if we don’t have to.

On the other hand, if you genuinely have a new topic to explore or ask about, we encourage you to take the lead on starting the conversation!

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Website and Store Help

How to Access Your PDFs

If you have a PDF-only membership, you will need to log into the Rockin' Sock Club site to access your patterns, Dyer's Notes, and inspiration board documents. From time to time, those who have Print memberships will need to login and download PDFs as well, if there is an errata in a pattern.

To login, click here to access the Sock Club login page as shown below.

Once there, enter your username and password and click the "Log in" button. (If you don't know your username, email us and we'll be happy to inform you - if you don't know your password, you can request a new one under the "Request a new password" link on the page shown above.)

After you've successfully logged in, hover on the "RSC Home" link in the menu in the upper left of the page. A dropdown named "PDFs 2014" will appear there, click on it (example below - if you are a new member, you will not see the PDFs 2013 link).

Once you're on the PDFs page (shown below), click the gold-colored links to download knit tools, this month's inspiration board, Dyer's Notes, and patterns - and you'll be set!

You will need to log into the Sock Club site and come to this page each month a shipment goes out, as we'll add the latest month's PDFs at that time.

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Creating an Account

To make any purchases on the Rockin' Sock Club site, you need to create an account. Click here to register for a new account. Or click on the "My Account" link near the top left of the page, then click "Create new account." This also creates your blog account.

Fill in the 'username' and 'e-mail address' fields (you must use a valid e-mail address). Optionally, you may also fill in the 'Display name,' 'Website,' and 'Bio,' and 'Member History' fields. Then click "Create new account."

You will then be sent an e-mail with instructions on how to log in and change your password. If you do not receive this e-mail, please check any junk mail folders you may have. If you still do not receive this e-mail, please contact us at sockclub@bluemoonfiberarts.com or via the Contact Form.

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Logging In

Logging in is easy as pie. Look for the Login section at the top of the right column. Enter both your username and password, and click Login. You will be logged into the blog, able to comment and add posts. Once you’ve logged in for the first time, use the Edit My Account link in the "Member Links" menu to make changes to your email, password, member history, and so on. Click on the Personal Information tab to edit your display name, personal website, and bio information. We strongly recommend that you fill in your display name so that your posts and comments display properly.

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Resetting Your Password

If you forget your password, use the “Request new password” link under the login form to recover it. This takes you to a page requesting your email address. Please fill in your email address then click the “E-mail new password” button. You will be sent an email titled “Replacement login information for [username]." Click the first link in the e-mail log in, then follow the instructions to reset/create a new password.

If you don’t see the e-mail in your inbox, check your spam or junk mail folder before trying it again.

When you reset your password, remember that it is case-sensitive, so “password” isn’t the same as “Password”, for example.

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Accepted Payment Methods

The Rockin' Sock Club store accepts Visa, Mastercard, and PayPal. If you have any questions about payment methods please contact the Blue Moon Fiber Arts staff at sockclub@bluemoonfiberarts.com or via the Contact Form.

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Downloading a Printable Gift Certificate

After purchasing a Rockin' Sock Club gift certificate, you will be given a link on the order confirmation page to download a printable gift certificate.

Or you can download the gift certificate anytime by click on the "My Account" link in the top menu bar. You may be asked to enter your username and password if you are not logged in already. Then click "Files" and "blueMOONgiftCERTIFICATE_2013.pdf" to download the gift certificate.

Remember that the gift recipient will receive an e-mail with instructions on how to activate their membership on Jan 4, 2012. Please see the Gift Certificate FAQ for more information.

If you experience any issues, please contact us at sockclub@bluemoonfiberarts.com or via the Contact Form.

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Checking Your Order Status

Click on the "My Account" link in the top menu bar. You may be asked to enter your username and password if you are not logged in already. Then click "Orders." Here you can check the status of your order or click on your order number for more information

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Returning to the Home Page

To return to the homepage at any time, click the "Home" button near the top left of the page, the "2010 Rockin' Sock Club" logo at the top of the page, or the "Notorious Sock Knitters World Domination Tour 2010" logo in the right sidebar.

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Preventing Rockin' Sock Club E-mails from Going to Your Junk Mail Folder

To ensure that you get e-mails from the Rockin' Sock Club, add sockclub@bluemoonfiberarts.com to your e-mail programs's Address Book or Contacts List. This will prevent RSC e-mails from going to your junk mail folder.

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Getting Help with Your Account

If you are having problems with billing, shipping, or your account please contact Blue Moon directly at sockclub@bluemoonfiberarts.com or via the Contact Form.

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Gift Certificates

How to purchase a gift certificate for a knitter you love:

Choose from US (Domestic), Canadian, or International Sock Club gift certificates, based on where your recipient lives. Enter the gift recipient's e-mail address, optionally a personal message, and then click “Add to cart.”

PLEASE NOTE: When you purchase a gift certificate a confirmation email, with a redemption code, is immediately sent to the email address associated with the account. If you do not want your loved one (recipient) to get this email you will need to enter your email address instead of theirs. Unfortuanately, this then creates the, how does the recipient redeem the gift certificate issue? Please see; Redeeming Gift Certificate Under Someone Else's Account, in the FAQs section below.

On the next page, click “Checkout.” Complete your billing information, read and agree to the terms of service and choose your payment method. You DO NOT need to enter a shipping address for your recipient because they will do that when they redeem the certificate.

Once you have checked out and completed payment, you will be able print out a PDF Gift Certificate to give your recipient (nothing is physically mailed out). The website will also automatically create a user account with the recipient's e-mail address and credit their account with the amount of the gift certificate.

If you pay via Paypal, make sure you return to the RSC site, where your order number will be displayed and there will be a link for you to click to download and print your gift certificate.

If you need to reprint your gift certificate for any reason, simply login to your account, click on “My Account” and then “Files.” Click on the gift certificate to download it and print it again.

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Redeeming Your Gift Certificate

If you've been sent a gift certificate, it's waiting for you in your Rockin' Sock Club account.

1. Follow the link in the email you were sent. If you're a new user, click Create new account. Skip the next step.

2. For a returning Notorious Sock Knitter and Rockin' Sock Club member only, enter your username and password. (If you don't remember your password, the system can resend you one to your email address associated with your account. If you'd prefer, we can reset your password via email.)

3. After you login, you will be on a page that says My Account. Your gift certificate will be listed there.

4. Click on Purchase (in the center at the top of the page), add a 2016 US, Canada, or International Rockin' Sock Club Membership (not another Gift Certificate!) to your cart and proceed to checkout. It will ask for your billing address. If desired, check the box to make it's the same as your delivery address. Check the "I agree with the Terms of Service" box, after reading it of course. At the bottom of the form, you should see the payment option for Gift Certificate beneath PayPal and Credit Card options. Select that and click Review Order button. Verify all your information is correct and click Submit Order button.

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Redeeming a Gift Certificate Under Someone Else's Name or Account

If you were given a gift certificate and the giver wanted it to be a surprise, they set up the account in their name so you (the recipient) would not recieve an confirmation email and ruin the surprise.

If you DON'T HAVE a Sock Club account yet, in order to redeem it now here it what needs to happen:

1. It's convoluted, so bear with us. What essentially needs to happen is the giver purchases a new gift certificate with the old gift certificate info/account and has it sent to the actual recipient, instead of themselves, this time around.

2. To do this, said giver, who has the actual account associated with the gift certificate that they purchased, logs into that account and purchases a new gift certificate, then has it sent to the correct recipient this time around. No money actually changes hands – it's essentially just transferring the gift certificate from one account to another.

You can email us and we can help with this if need be.

If you HAVE a Sock Club account, take the following steps:

1. Log into your own account

2. Clicking on the "Edit My Account" link that's in the dropdown menu under "My Account"

3. Scroll down to the "Gift Certificates" box, which says: "If you have a Gift Certificate code, you can enter it here. Its value will be added to your account, and will be available to use during Checkout."

4. Enter the gift certificate code in that box, as directed. You will have to get the code from the person who purchased the gift certificate for you. The code is in the order confirmation email from us to them that they recieved when they originally purchased the gift certificate.

5. Scroll to the bottom of the page, and click "Save"

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Blog Help

Badges

NSK Smartypants Badge

This “NSK Smartypants Badge" will be presented to the Jeopardy Contest Winner at the end of every shipment cycle (i.e., right as the next shipment is shipping) during the 10th Anniversary of the Rockin’ Sock Club. This watermarked example is for show and enticement only; the badge itself will be emailed directly to the winner, for use as avatar on Ravelry or their blog.

I Have Knit My Kit Badges

After quite a bit of creative consulting, a little math. some talks on how this could work the best, and a few tears (mine), below are your virtual "I have knit my kit" badges we've been discussing. So far, we have one for each of the shipments you have received. So... if you have completed either design of the kit (socks or other) you get a badge. We put socks on them because we are a sock club at heart and, sole and it means we put a sock on it!

If you'd like to post a picture of your finished knit on the blog that would be awesome!

If you know how to save these onto your computer and put them on your own Web site, go for it. HTML code for each is below each image.

May 2015

HTML code is:

March 2015

HTML code is:

January 2015

HTML code is:

January 2014

HTML code is:

March 2014

HTML code is:

May 2014

HTML code is:

July 2014

HTML code is:

September 2014

HTML code is:

November 2014

HTML code is:

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Posting

To write a post, click on the “Post new blog entry” link either in the right sidebar or on your personal blog page. First things first: Give your post a title. Then, add some content. There are “buttons” at the top of the post box which will let you customize it up a bit. They work just like rich text editors such as Microsoft Word.

B will make text bold
I will make it italic
U will make it underlined
ABC will make it strikethrough
Align left, center, and right will change how the text is aligned
Unordered list will make a bulleted list (like this one)
Ordered list will make a numbered list
Indent and Outdent let you add indents and tabs to your text
Undo and Redo let you undo or change mistakes
Link will open a box where you can put in a url to another site or page
Insert/Edit image will open a box asking for the url to an image file (not one that’s on your computer, but one that’s either on the blog server or on the web somewhere), and then will insert that image into the post. Please don’t use this (see below for how to put pictures into your post
Cut, Copy, and Paste let you copy and/or move text around
Emotions lets you add smiley faces to your text
Use "Header" in the Styles dropdown menu to make text larger and bold for section headers
Use "Paste as Plain Text" to paste from other websites or text editors like Microsoft Word
Insert a "Teaser break" to decide what content appears on the main blog page

Once you’ve added some content, check the box(es) for any categories that apply under "Vocabularies" (although generally all your posts will be in the Notorious Sock Knitters category), and then click Save if you’re ready to post it, or Preview to look at your post before submitting.

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Adding Pictures to Blog Posts

In the "Top Images" section, click on "Browse" next to either the "Full Width Image" or "Top Right Image" fields and select an image file from your computer (jpg, jpeg, png, or gif format). Then click "Upload." Optionally add a description to your picture.

To add smaller images at the bottom of your blog post, click "Browse" by one or more of the fields under "Additional Images" (beneath the "Body" field). Then click "Upload" and optionally add a description. You can add up to 4 additional images.

Tips:
**Clicking on any image in a blog post will display the full-sized image.
**Adding either a "Fullwidth" or "Top Right" image (not both) will make your post look less crowded.

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Editing or Deleting a Post

If you change your mind about a post, you can edit it or delete it completely.

To edit a post, click the "Edit" link at the top of the post (next to "View"). **Tip: If you are on the main "Blog" page, you have to click on the title of the post first to get to the full page view.

To delete a post, click on "Edit," scroll down to the bottom of the page, and click "Delete." On the "Are you sure you want to delete..." page, click "Yes." **Warning: There is no undo! Once a post is deleted you cannot get it back.

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Adding a Twitter Account

If you have a Twitter account, the RSC website can automically tweet to your account whenever you post a new blog entry.

To set up your account, click on the "My Account" link at the top of this page, then "Edit" (or click on the "Edit My Account" link in the right sidebar). Then click on the "Twitter accounts" link. On that page, enter your Twitter username and password in the appropriate fields and click "Add Account". This information is kept private, please see our Privacy Policy for more information.

Now whenever you post a new blog entry, you will see a checkbox for "Post to twitter.com." You can always uncheck this box if you do not want a particular post to be tweeted.

If you change your mind, you can always remove your Twitter account from this site by checking the "Delete" box and clicking "Save changes" on your RSC Twitter accounts page.

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Forum Help

Creating or Replying to a Forum Topic

On the NSK Forum page, click on the forum to which you would like to post, "New Members," "Seasoned Knitters," or "Warning Spoilage." (If you don't know which one to post to, just guess). Then click the "New Topic" button and fill out the "Subject" and "Body" fields. Finally, click "Save" at the bottom of the page to post your topic.

To reply to a forum topic, simply click the "Post Reply" button and fill out the "Subject" and "Comment" fields.

The text editor works the same as when you are posting blog entries, except you cannot post pictures. Also, you cannot tag posts with "Warning Spoilage" so make sure to use the "Warning Spoilage" forum to post topics that may contain kit spoilers!

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Guidelines (2)

Website and Store Help (10)

Gift Certificates (3)

Blog Help (7)

Forum Help (1)

Guidelines

Website and Store Help

Gift Certificates

Blog Help

Forum Help

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